Terms & Conditions

Thatchways supplies holiday accommodation in Crackington Haven, North Cornwall.  When booking your stay with us you are agreeing to the following terms and conditions.


The Contract for a short-term holiday rental shall be made between the Client and the Owners of Thatchways hereinafter also referred to as “the Owners” and “the Property”).

Thatchways is let as holiday accommodation and does not create a Landlord and Tenant relationship within the meaning of the Rent Acts, and The Contract will be governed by UK Law. It will be entered into when the deposit or full payment is processed and the Owners issue the booking confirmation in writing. The Contract will be subject to all the following conditions and it is the Client’s responsibility to see that all rules are adhered to:-

Bookings and Payments

A booking deposit of 1/3rd of the full price is payable in advance. An invoice is sent with the full cost of the holiday plus a breakages bond of £125

This deposit is accepted if the booking is made more than 12 weeks before the commencement of the rental and the booking will be confirmed on receipt of cleared funds. Christmas and New Year may require a larger deposit.

The remaining payment will be due 8 weeks or two calendar months before commencement of stay, we do not send a reminder for this payment.  Bookings within 12 weeks of  arrival are expected to pay in full on booking. Non-payment of the balance of the rental on or after the due date shall be construed as a cancellation of the contract. The deposit is refunded within one week of the property being departed subject to breakages or extra cleaning required.

The owners try to be as flexible as possible with booking lengths, preferring whole weeks but always willing to offer short breaks out of season. UK School holidays are generally week long stays Friday to Friday.  It is more likely that the Owners will be able to respond favourably to requests for longer bookings during the winter months, and are willing to negotiate prices for these.

Payments can be made by bank transfer- an invoice will be sent by email


The Owners must be informed of any cancellations for whatever reason in writing by the Client named on the booking confirmation. The effective date of cancellation will be the date that the written instructions are received by the Owners.

Cancellation charges will apply:

·        More than 8 weeks – loss of deposit

·        Less than 8 weeks – full cost of the let

The Owners strongly recommend our clients to take out Holiday Cancellation Insurance, provided by many reputable companies.

Lockdown measures introduced for The Client’s home area will be offered full refund if legislation forbids travel.

In the unlikely event of The Owners cancelling the reservation due to circumstances beyond their control, The Owners will provide a full refund of rental paid including any deposit. This includes local or National Lockdown due to Government legislation.


The holiday rental price includes water, heating, electricity, linen, and towels.

Period of rental

Rentals commence, unless otherwise notified, at 4pm on the day of arrival and end at 10.00 am on the day of departure. Any variations to these times must be agreed by prior arrangement with The Owners, at time of booking if possible and will be detailed on your booking confirmation.  The Owners will of course consider specific requests on an individual basis.

Number of people in the property

The number of persons occupying the property must not exceed the number stated on the booking confirmation without prior notice and permission given.  At all times the number of people staying in the property must not exceed the maximum limit of 9.  The Owners reserve the right to refuse entry to the entire party if this condition is not observed. If there is to be a changeover of holidaymakers at any time during the week the Owners also need to know their details. 


Two dogs are permitted on the property if this is made known to the owner at the time of booking. Dogs must be kept downstairs, off the furniture and not left alone in the house. Care should be taken that no extra cleaning is caused to the Owners as this will taken from the breakages deposit.

Care of the property

The Client shall in all matters concerning the Property deal with the Owners. The Client shall take all reasonable and proper care of the Property and its surroundings including furniture, fittings, equipment and effects. The Client will leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning.

On completion of their stay the Client will inform the Owners in writing of any damages and breakages for which they have been responsible. We do not usually charge for an occasional glass but it is useful to know in order to replace.

The Client is legally bound to reimburse the Owners for replacement, repair or extra cleaning costs on demand. The Owners, or the Owners’ representative, will check the condition and contents of the Property and will take all reasonable steps to notify the Client within seven days of any additional charges for which the Client is liable. Payment shall be taken from the deposit with a receipt in respect of the additional charges sent to the client.

General responsibilities of the Client

Not to bring pets or animals into the Property and within the Property boundaries without prior arrangement.

To maintain the security of the Property during their stay i.e. to take responsibility for the closing and locking of doors and windows when needed.

Not to carry out any activity on The Property which might cause a nuisance or annoyance to the owner or the occupiers of any adjoining property.

Right of entry

The Owners, or their representatives, shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. Right of entry without notice is reserved at any time during an emergency.


Every effort has been made to ensure a safe and comfortable stay at the Property.  However, should there be any cause for complaint during the occupation of the Property, it must be notified promptly to the Owners who will ensure that corrective action is taken, as long as the complaint is found to be substantiated. A serious problem must be confirmed in writing. The Owners will not consider any complaints or claims for compensation unless the complaint or problem has been raised by the Client during the course of the rental period.


The Owners do not accept any responsibility for the personal belongings of the Client or the Client’s vehicle/s, and it is the responsibility of the Client to arrange appropriate insurance cover in respect of these items.

Termination of booking

The right is reserved to terminate the booking/occupation with immediate effect if the Client fails to observe the regulations and requirements listed in these terms and conditions.

In the event of termination under the provisions of this clause The Client will not be entitled to any refund of the rental fee paid.

The Owners reserve the right to alter, amend or add to these terms and conditions at any time.

For information, queries or other, contact